Tunisia Airlines ! The Pride Of A Nation ! The Shame Of Others
tunisiair , notre chere compagnie aererienne tunienne , pour la decrire j'utliserai un seul mot : la merde
j'espere que vous n'aurai aucun difficuylte a comprendre ce qui est ecrit a propos de tunisiair ! mais j'aimerai dire un truc au staff technique de notre compagnie : FERMEZ VOS GUEULES , ARRTEZ DE FRIMER ET HONNOREZ NOUS DEVANT LES GENS !!
Tunisair - by Marta Cagalova
25 September 2003
Anyone complaining about any European Airline, please, fly Tunisair and you change your opinion immediately. It is the worst airline, I ever flew with. Extremely unfriendly staff, old dirty damaged seats, no legroom, no inflight entertainment (3 hour flight ), no announcement during the whole flight (eg. from the Captain). I can only recommend to avoid them!
Tunisair - by Aron Browne
20 May 2003
I recently flew to Tunis from Frankfurt and level of professionalism from the cabin staff to the ground personnel in Tunis is less than satisfactory. I was booked business class and had my boarding pass in hand. Once I got on the airplane and found my seat, I was informed that a returning flight crew had my seat and I was to sit in economy. I attempted to argue but it was evident this was not going to achieve anything. So, I decided to take a seat in economy and sort this out later. Once I was given a seat, the cushion was wet and I was told that somebody had spilled water on the seat on an earlier flight. The inflight meal doesn't even warrant mention in this domain so I won't waste my, nor your time. Once I got to Tunis I attempted to locate somebody at the customer desk to inform them of my treatment. I was told that I would have to contact the customer relations personnel. I asked for a name of phone number at which point I was told to go away or the security personnel would be called. I fly to Europe and Africa on a regular basis. This is the third time I flew with Tunis Air and must say that they lack in ways that are beyond comprehension. It has also been brought to my attention that they lack in security (letting unaccompanied baggage to stay on the aircraft).
Tunisair - by A Macarron
22 April 2003
I just traveled with Tunisair from Monastir to Madrid. The check-in agent was efficient but quite unfriendly. It took 3 minutes to get our boarding cards. The aircraft was a brand new Airbus A319 with a nice looking cabin interior. Although the seat pitch and legroom were adequate (I am over 6 feet tall), the seats were the most uncomfortable I have ever seen. Fortunately this was just a 2-hour flight! They should really consider changing these seats on their modern Airbus fleet. I think there is no justification for this. On the other hand, I was impressed when announcements were made in perfect Spanish. Also, the video on the emergency procedures was in both Arabic and Spanish. Cabin crew were attentive, friendly and, except for the purser, they were smiling all the time. Dinner was the typical chicken and vegetables, a salad, a piece of cake, two bread rolls, beverages (including wine), and I thought it was quite acceptable for such a cheap flight. On arrival to Madrid, we were disembarked through a passenger bridge, which is rare in congested Barajas airport these days. I would say the flight was OK except for the horrible seats.
Tunisair - by Karl-Heinz Moreno
03 October 2001
When frequent travellers hear about Tunisair, they don't have a very good opinion of this airline, even if they have never been on a Tunisair flight. I tried that airline some time ago on a flight from Hanover (Germany) to Monastir (Tunisia) and back. On the way to Tunisia, I got a 737-200 with horrible legroom with a full coach class configuration. They plane was not well booked, so almost every passenger got a seat row for themselves. The service itself was far better than on many other airlines' tourist class. I was well attended by a very friendly cabin crew. Like on all large airlines, soft drinks and snacks available throughout the flight. A nice warm meal was the thing I enjoyed onboard Tunisair. Typical Tunisian food (meat and couscous) together with dattiles and a nice Tunisian red wine. The staff friendliness and overall service made me forget the lack of legroom and the nice atmosphere which was created made me feel welcome to Tunisia. The airport of Monastir had not many facilities, but fortunately you don't need to be two hours earlier on the airport for the return flight. On the 737-500 which I got from Monastir to Hanover, the legroom was far better than on the 737-200. I don't know how they managed it with the same amount of seats in a similarly sized plane. Again, a friendly crew took care of our wishes. It is impressive how smaller airlines can compensate their lack of facilities in the airport or luxury on their planes with friendliness and good attention. So for my next trip to north Africa, I may choose Tunisair again. The plane is clean with acceptable legroom, the fare is low and service is not just a word, but an attitude - I wish more of the large airlines would consider that.
j'espere que vous n'aurai aucun difficuylte a comprendre ce qui est ecrit a propos de tunisiair ! mais j'aimerai dire un truc au staff technique de notre compagnie : FERMEZ VOS GUEULES , ARRTEZ DE FRIMER ET HONNOREZ NOUS DEVANT LES GENS !!
Tunisair - by Marta Cagalova
25 September 2003
Anyone complaining about any European Airline, please, fly Tunisair and you change your opinion immediately. It is the worst airline, I ever flew with. Extremely unfriendly staff, old dirty damaged seats, no legroom, no inflight entertainment (3 hour flight ), no announcement during the whole flight (eg. from the Captain). I can only recommend to avoid them!
Tunisair - by Aron Browne
20 May 2003
I recently flew to Tunis from Frankfurt and level of professionalism from the cabin staff to the ground personnel in Tunis is less than satisfactory. I was booked business class and had my boarding pass in hand. Once I got on the airplane and found my seat, I was informed that a returning flight crew had my seat and I was to sit in economy. I attempted to argue but it was evident this was not going to achieve anything. So, I decided to take a seat in economy and sort this out later. Once I was given a seat, the cushion was wet and I was told that somebody had spilled water on the seat on an earlier flight. The inflight meal doesn't even warrant mention in this domain so I won't waste my, nor your time. Once I got to Tunis I attempted to locate somebody at the customer desk to inform them of my treatment. I was told that I would have to contact the customer relations personnel. I asked for a name of phone number at which point I was told to go away or the security personnel would be called. I fly to Europe and Africa on a regular basis. This is the third time I flew with Tunis Air and must say that they lack in ways that are beyond comprehension. It has also been brought to my attention that they lack in security (letting unaccompanied baggage to stay on the aircraft).
Tunisair - by A Macarron
22 April 2003
I just traveled with Tunisair from Monastir to Madrid. The check-in agent was efficient but quite unfriendly. It took 3 minutes to get our boarding cards. The aircraft was a brand new Airbus A319 with a nice looking cabin interior. Although the seat pitch and legroom were adequate (I am over 6 feet tall), the seats were the most uncomfortable I have ever seen. Fortunately this was just a 2-hour flight! They should really consider changing these seats on their modern Airbus fleet. I think there is no justification for this. On the other hand, I was impressed when announcements were made in perfect Spanish. Also, the video on the emergency procedures was in both Arabic and Spanish. Cabin crew were attentive, friendly and, except for the purser, they were smiling all the time. Dinner was the typical chicken and vegetables, a salad, a piece of cake, two bread rolls, beverages (including wine), and I thought it was quite acceptable for such a cheap flight. On arrival to Madrid, we were disembarked through a passenger bridge, which is rare in congested Barajas airport these days. I would say the flight was OK except for the horrible seats.
Tunisair - by Karl-Heinz Moreno
03 October 2001
When frequent travellers hear about Tunisair, they don't have a very good opinion of this airline, even if they have never been on a Tunisair flight. I tried that airline some time ago on a flight from Hanover (Germany) to Monastir (Tunisia) and back. On the way to Tunisia, I got a 737-200 with horrible legroom with a full coach class configuration. They plane was not well booked, so almost every passenger got a seat row for themselves. The service itself was far better than on many other airlines' tourist class. I was well attended by a very friendly cabin crew. Like on all large airlines, soft drinks and snacks available throughout the flight. A nice warm meal was the thing I enjoyed onboard Tunisair. Typical Tunisian food (meat and couscous) together with dattiles and a nice Tunisian red wine. The staff friendliness and overall service made me forget the lack of legroom and the nice atmosphere which was created made me feel welcome to Tunisia. The airport of Monastir had not many facilities, but fortunately you don't need to be two hours earlier on the airport for the return flight. On the 737-500 which I got from Monastir to Hanover, the legroom was far better than on the 737-200. I don't know how they managed it with the same amount of seats in a similarly sized plane. Again, a friendly crew took care of our wishes. It is impressive how smaller airlines can compensate their lack of facilities in the airport or luxury on their planes with friendliness and good attention. So for my next trip to north Africa, I may choose Tunisair again. The plane is clean with acceptable legroom, the fare is low and service is not just a word, but an attitude - I wish more of the large airlines would consider that.
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